Union Bank Customer Care

Union Bank Customer Care: In today’s fast-paced world, banking services have become an integral part of our lives. Whether it’s managing our finances, applying for loans, or seeking financial advice, a reliable customer support system is crucial.

This is where Union Bank, with its dedicated customer care services, steps in to assist and guide its customers through every step of their banking journey.

Why is customer care important?

Customer care serves as the backbone of any successful business, especially in the banking sector. It ensures that customers receive the support they need promptly, fostering trust and loyalty.

Are you a customer of Union Bank? Have you been pondering on how to get in touch with a Union Bank customer care representative? Well, worry no more, as this article will provide you with all the essential information you need to know regarding Union Bank’s customer care service.

About Union bank

Union Bank of Nigeria is one of the largest banks in Nigeria, with its headquarters located in Lagos, Victoria Island. It has been working in Nigeria since 1917. The bank helps individuals, small and medium-sized businesses, and big companies. In July 2009, it was ranked as the 556th biggest bank globally and the 14th biggest bank in Africa.

If you need help from Union Bank, you can contact their customer care service unit for any of be; Undue charges and deductions, Mobile app activation, Issues with your card, Inquiries, etc.

These are just a handful of the issues for which you might need to contact Union Bank customer care support. In any event, you won’t have to worry about long queues at the bank if you utilize the methods I’ll show you in this article you will see that contacting Union Bank customer care support is as easy as ABC. This article contains all of the information you need.

Read also Access Bank USSD code (2023): All you need to know

Ways to contact Union Bank Customer Care

Below is the fully compiled list of the several ways or methods that you can use to contact Union Bank Customer Care, you can explore any of the methods that suit you. Now let’s dive in!

Through The Union Bank Call Lines

Union Bank phone lines have made it quite easy to contact their customer care service. This method allows you to call it a customer care service agent from the convenience of your own house. All you need is a mobile phone and call credit. 

This is by far the most effective and dependable way to contact Union Bank customer service. Although some customers have complained about how long it takes before they pick up the call, you may give it a try and see how it goes.

If you want to try this approach, the phone numbers are listed below.

Customer Service line for call: +234 907 007 0003

Customer service line for text: +234 907 007 0001

Customer service line for WhatsApp: +2 341 271 6816

+234 700 700 7000

Via Email

Another way to get in touch with Union Bank customer care support is through their email address. This email customerservice@www.unionbankng.com is the official email address for union bank.

So, if you have a complaint or need to contact customer support, simply send an email to the address shown above and wait for a response.

Through their social media handles

Union Bank, like other institutions, has multiple social media profiles on various social media platforms that you may contact. This is, in my opinion, one of the quickest methods to contact Union Bank customer service and file a complaint.

Use this link below to contact them on Facebook and Twitter (X)


Twitter (X)

Through Union Bank Chatbot

This is a fairly dependable method of contacting Union Bank customer care service.  Do you have a problem or want to file a complaint?  You may send this to the Union Bank chatbot. To accomplish this;

Use the official Union Bank Facebook messenger or website to access the TalkToRafa chatbot (always search for the blue “FB verified” tick).

  • Choose Report a Concern.
  • Fill up the blanks with the details of your issue.
  • Our customer care staff will contact you within 24 to 48 hours.

Note: If you have a credit card dispute, you may immediately ban your card using Union Bank Online to prevent any further unauthorized purchases.


In conclusion, getting in touch with Union Bank customer care or filing a complaint shouldn’t be difficult. We’ve made the steps easier for you. If you’ve followed the advice in this article and still haven’t received a response, don’t hesitate to visit a Union Bank office near you.

Frequent Ask Questions (FAQs)

  1. Is Union Bank Customer Care available 24/7?

Yes, Union Bank’s customer care services are available round the clock to address your concerns.

  • What do I do if I’ve lost my debit card?

Contact Union Bank Customer Care immediately to report the lost card and have it blocked to prevent unauthorized transactions.

  • How can I reset my internet banking password?

You can reset your Internet banking password through the online portal or by contacting customer care for step-by-step guidance.

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